Milyo88 Privacy Policy – Your Data, Protected

1. Introduction

Welcome to Milyo88. We operate the online betting and gaming platform at milyo88.app, licensed and regulated under the relevant Philippine gaming authorities. This Privacy Policy outlines how we — the team behind Milyo88 — collect, process, and safeguard the personal data of our users, which includes everyone who registers, visits, or interacts with our website.

By creating an account or continuing to use Milyo88, you agree to the practices described in this Privacy Policy. If you don't agree with any part of it, we recommend not using the platform. This policy is written in plain language so every Kabayan understands exactly what happens to their data — no complicated legal jargon, no hidden surprises.

Milyo88 is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), as well as the guidelines issued by the National Privacy Commission (NPC) of the Philippines. Our Data Protection Officer (DPO) oversees all privacy-related matters and is available for any concerns you may have.

2. Information We Collect

Milyo88 collects personal data in several ways — directly from you when you register or interact with the platform, and automatically through your use of the site. Here's a breakdown of what we gather:

2.1 Information You Provide Directly

• Account registration data: Full legal name, date of birth, email address, mobile number, and a username.
• Identity verification (KYC): A valid Philippine government-issued ID (e.g., PhilSys ID, UMID, passport, driver's license) and a selfie or photo for identity verification, as required under PAGCOR rules.
• Financial information: GCash or Maya account details, bank account information (BDO, BPI, UnionBank, or other InstaPay/PESONet-enrolled banks), or Visa/Mastercard debit or credit card details as needed to process deposits and withdrawals.
• Communication records: Messages you send to our customer support team, feedback you submit, or responses to our surveys.
• Responsible gaming disclosures: Voluntary self-exclusion requests, deposit limits, or any information you share during responsible gaming assessments.

2.2 Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URLs.
• Usage data: Pages you visit on milyo88.app, games or betting markets you view or play, time spent on each section, and clickstream data.
• Location data: General geographic location derived from your IP address. We use this to verify you are accessing from the Philippines and to comply with geo-restrictions where applicable.
• Cookies and similar technologies: Session cookies, persistent cookies, and similar tracking tools — detailed in the Cookies section below.

2.3 Information from Third Parties

• Identity verification providers we use for KYC checks.
• Payment processors (e.g., GCash, Maya, bank payment gateways) who confirm transaction statuses.
• Fraud detection and anti-money laundering (AML) compliance partners.

3. How We Use Your Information

Milyo88 uses the personal data we collect strictly for the purposes listed below. We process your data only when we have a lawful basis — your consent, contractual necessity, legal obligation, or legitimate interest.

• Account management: To create, verify, and manage your Milyo88 account, including login authentication and password recovery.
• Transaction processing: To process your deposits, withdrawals, and winnings accurately and securely through your chosen local payment method.
• Regulatory compliance: To fulfil KYC/AML obligations required by PAGCOR and Philippine financial laws, including verifying your age and identity.
• Platform security: To detect, investigate, and prevent fraud, cheating, money laundering, and other suspicious activities on the platform.
• Customer support: To respond to your questions, complaints, or requests submitted via live chat, email, or our support ticketing system.
• Service improvement: To analyse usage patterns and improve the features, performance, and overall experience of the Milyo88 platform.
• Legal obligations: To comply with applicable Philippine laws, court orders, or regulatory demands from government authorities.
• Responsible gaming: To monitor betting behaviour and identify signs of problem gambling, in line with our Responsible Gaming commitments.
• Communications: To send you important account notices, security alerts, and — where you have opted in — promotional messages about new games, offers, or features.

We do not use your data for automated decision-making that produces significant legal effects without human review. We also do not build behavioural profiles for sale to advertisers or data brokers.

4. Sharing Your Information

Milyo88 does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who help us operate the platform — payment processors, cloud hosting providers, KYC verification services, and customer support tools. All are bound by strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the NPC, or other Philippine government bodies when required by law or regulation.
• Law enforcement: When we receive a valid court order, subpoena, or legal process requiring disclosure.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity — we will notify you in advance if this happens.
• With your explicit consent: For any other purpose not listed here, we will ask for your permission first.

All third parties we engage with are contractually required to handle your data in accordance with Philippine privacy laws and our own data protection standards.

5. Data Security

Protecting your data is a priority for us at Milyo88. We implement a layered security approach that includes both technical and organisational controls:

• SSL/TLS encryption: All data exchanged between your browser or app and our servers is encrypted using 256-bit SSL/TLS protocols.
• Secure storage: Personal data is stored in encrypted databases hosted in secure, access-controlled data centres.
• Access control: Only authorised Milyo88 personnel with a verified business need can access personal data, and all access is logged and audited.
• Two-factor authentication (2FA): We offer and encourage 2FA for all accounts to prevent unauthorised logins.
• Regular security audits: We conduct periodic vulnerability assessments and penetration testing to identify and fix potential security gaps.
• Staff training: Our team undergoes regular training on data privacy obligations and secure handling of personal information.

While no system can be 100% immune from breaches, Milyo88 takes every reasonable step to protect your information. In the event of a personal data breach, we will notify affected users and the NPC within the timeframes required under Philippine law.

6. Cookies and Tracking Technologies

Milyo88 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how users interact with our site. Here's what we use and why:

6.1 Types of Cookies We Use

• Essential cookies: Required for the site to function — session management, login states, and security checks. You cannot opt out of these without affecting platform functionality.
• Analytics cookies: Help us understand how users navigate the platform so we can improve the experience. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings, such as language preferences or display options.
• Security cookies: Help detect fraudulent behaviour and protect account security.

6.2 Managing Cookies

You can control or delete cookies through your browser settings at any time. Keep in mind that disabling certain cookies may affect your ability to use parts of the Milyo88 platform. We do not use third-party advertising cookies or retargeting pixels.

7. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you as a data subject have the following rights with respect to your personal information held by Milyo88:

• Right to be Informed: Know what data we collect and how we use it — which is what this policy is for.
• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete information in your account.
• Right to Erasure or Blocking: Request deletion or suppression of your personal data, subject to our legal retention obligations.
• Right to Object: Oppose the processing of your personal data for specific purposes, including direct marketing.
• Right to Data Portability: Receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Damages: Seek compensation if you have suffered harm due to inaccurate, incomplete, or outdated personal data processed by Milyo88.
• Right to Lodge a Complaint: File a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, email us at support@milyo88.app. We will respond within 15 business days as required by the NPC guidelines. We may need to verify your identity before processing your request.

8. Data Retention

Milyo88 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable Philippine laws and regulations.

• Active accounts: Data is retained for the duration of your account's active status.
• Closed accounts: Upon account closure, we retain your data for a minimum of five (5) years to comply with PAGCOR requirements and AML obligations under Philippine law.
• Transaction records: Financial transaction records are kept for at least seven (7) years in compliance with the Anti-Money Laundering Act (AMLA) and its amendments.
• Support records: Customer support communications are retained for two (2) years after the matter is resolved.

After the applicable retention period, personal data is securely deleted, anonymised, or de-identified in accordance with our data disposal procedures.

9. No Services for Minors

Milyo88 is strictly an adults-only platform. We do not knowingly collect or process personal data from any individual under the age of 21 years old, in line with Philippine gaming regulations.

If you are a parent or guardian and believe that a minor has created an account on Milyo88, please contact us immediately at support@milyo88.app. We will promptly close the account, delete all associated data, and take appropriate action.

Age verification is part of our mandatory KYC process — all users must submit a valid government-issued ID confirming they are 21 or older before they can make any deposits or place any bets.

10. Changes to This Privacy Policy

Milyo88 may update this Privacy Policy from time to time to reflect changes in our practices, new regulatory requirements, or platform improvements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address if the changes are significant.
• Display a prominent banner or notice on the platform for a reasonable period after the update.

We encourage you to review this policy periodically. Your continued use of Milyo88 after any changes are posted constitutes your acceptance of the updated policy. If you disagree with the changes, you may close your account before they take effect.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how Milyo88 handles your personal data, please reach out to us:

• Data Protection Officer: Available via our support channel
• Email: support@milyo88.app
• Platform: milyo88.app

For complaints that remain unresolved after contacting Milyo88, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.